Troubleshooting

Comprehensive guide to resolve common issues when using Invisicoder.

Troubleshooting

If you encounter any problems while using Invisicoder, this guide will help you quickly diagnose and fix common issues to ensure a smooth experience.

🚀 App Not Launching

Possible Causes & Solutions:

  • Permission Issues:
    • Windows: Right-click the app and select Run as administrator.
    • macOS: If blocked, go to System Preferences > Security & Privacy > General, then click Open Anyway to allow the app to run.
  • Antivirus/Firewall Blocking: Temporarily disable your antivirus or firewall and try launching the app again. Add Invisicoder to the allowed apps list if necessary.
  • Corrupted Installation: Reinstall Invisicoder using the latest installer from the official website.
  • Operating System Compatibility: Ensure your OS meets the minimum requirements (Windows 10/macOS Catalina or newer).

📸 Screenshot Not Working

Check the Following:

  • Screen Recording Permissions:
    • macOS: Go to System Preferences > Security & Privacy > Privacy > Screen Recording, and ensure Invisicoder is checked. You may need to restart the app after enabling permissions.
    • Windows: Ensure no other app is blocking screen capture. Some antivirus tools or privacy settings may interfere.
  • Hotkey Conflicts: Verify that the screenshot hotkey (Ctrl + H or ⌘ + H) is not overridden by another application. Customize hotkeys in Invisicoder settings if needed.
  • Multiple Displays: If using multiple monitors, try capturing the primary display or adjust your capture region accordingly.
  • Active Window Focus: Make sure the window you want to capture is not minimized or hidden behind other applications.

💬 Chat Not Responding or Slow

Possible Causes & Fixes:

  • Internet Connection: Invisicoder’s chat requires an active internet connection. Check your network, and try switching between Wi-Fi and wired connections.
  • API Service Issues: Sometimes, the AI backend may experience downtime or heavy load. Try again after a few minutes.
  • App Restart: Close and reopen Invisicoder to reset the chat session.
  • Firewall or Proxy Settings: Corporate networks or VPNs might block connections. Ensure Invisicoder has the necessary network access.
  • Outdated Version: Update Invisicoder to the latest version to fix known bugs affecting chat performance.

🔧 Other Common Issues

  • Hotkeys Not Working:

    • Verify that Invisicoder is running with the necessary permissions.
    • Check for global hotkey conflicts with other apps or OS shortcuts.
    • Customize or reset hotkeys in the app settings.

  • Invisible Overlay Not Showing:

    • Ensure the app window is not minimized or hidden.
    • Confirm your display drivers are up to date.
    • Restart the app and your system if necessary.

  • App Crashes or Freezes:

    • Update to the latest version of Invisicoder.
    • Check system resources—close other heavy applications.
    • Report the issue to support with logs if the problem persists.

🆘 Still Having Issues?

If the above steps do not resolve your problem, please contact our support team:
📧 support@invisicoder.com

When contacting support, include:

  • A detailed description of the issue
  • Your OS and version
  • Invisicoder app version
  • Screenshots or logs (if applicable)

Our team is here to help you get back to seamless coding interviews as quickly as possible.

Stay confident — Invisicoder is designed to assist you every step of the way!

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